Terms of Service

1.Agreement to these Terms

These Terms of Service (the “Terms”) form a binding agreement between you and The Good Picture (“we”, “us”, “our”) and govern your access to and use of the Outsource platform at outsource.thegoodpicture.com and any related services, features, and content (together, the “Service”).

By accessing or using the Service, or by clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation.

2.Definitions

Service

The Outsource platform, its software, and the marketing services delivered through it by The Good Picture.

Workspace

A client account within the Service that groups your team members, content, deliveries, and subscription.

Member

An individual you invite to a Workspace, each with a role that determines what they can do.

Your Content

The briefs, comments, files, brand assets, and other materials you or your Members submit to the Service.

Deliverables

The content and outputs we produce for you through the Service.

Integration

A third-party account (such as LinkedIn or Meta) that you choose to connect to the Service.

Credits

The units of a subscription plan that entitle you to Deliverables, as described in your plan.

3.The Service

Outsource is a platform for requesting, reviewing, planning, and managing marketing content and services delivered by The Good Picture. It includes a client portal, content calendar, reporting and AI-assisted drafting tools, and optional Integrations that let you publish approved content to connected third-party accounts.

We may add, change, or remove features over time. We will not make a change that materially reduces the core functionality of a paid plan during your current billing period without giving you notice and, where required, a pro-rated remedy.

4.Eligibility & accounts

The Service is a business tool intended for professional use by people aged 18 or over. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly at contact@thegoodpicture.com of any unauthorised use or suspected compromise.

You must not share credentials, and you must not let anyone who is not an authorised Member use your account.

5.Workspaces, Members & roles

A Workspace owner may invite Members and assign them roles. The owner is responsible for managing their Members, for the actions those Members take within the Workspace, and for ensuring each Member is authorised to access the Content in it. Removing a Member ends their access; it does not delete Content they contributed.

Where you act as an agency or hold a Workspace on behalf of an end client, you are responsible for having the rights and permissions needed to submit that client’s Content and to publish on their behalf.

6.Acceptable use

You agree that you will not, and will not permit any Member or third party to:

• Send spam or unsolicited messages through the Service or any connected account.
• Impersonate any person or organisation, or misrepresent your affiliation with one.
• Upload, generate, or publish content that is illegal, infringing, defamatory, hateful, deceptive, or otherwise harmful.
• Infringe the intellectual-property or privacy rights of others, or submit personal data you have no lawful basis to share.
• Reverse engineer, decompile, scrape, or attempt to extract the source code or underlying models of the Service, except to the extent this restriction is prohibited by law.
• Circumvent or interfere with rate limits, quotas, security, or access controls, or probe or test the vulnerability of any system without our prior written consent.
• Use the Service to build a competing product, or resell it, without our written agreement.
• Violate the terms or policies of any connected platform (for example LinkedIn or Meta) when publishing through the Service.

We may remove Content or suspend access that we reasonably believe breaches this section. See also our Privacy Policy for how we handle personal data.

7.Your Content & our platform

8.AI-assisted features

Parts of the Service use artificial intelligence to help draft, adapt, and summarise content. AI features are provided through our AI sub-processor, Anthropic.

• Content you send to AI features is not used to train the underlying models.
• AI output can be inaccurate, incomplete, or unsuitable. It is a starting point, not professional, legal, financial, or medical advice.
• You are responsible for reviewing and editing AI-assisted output before you rely on it or publish it, and you remain responsible for anything you publish.
• As between you and us, and subject to the AI provider’s terms, AI-assisted output produced for you is treated as part of your Deliverables.

9.Third-party integrations & platform rules

The Service can connect to third-party platforms such as LinkedIn and, in future, Meta. Those platforms are controlled by their providers and governed by their own terms; we are not responsible for their availability, changes, or actions. Publishing actions are performed at your request and with credentials you authorise, and you remain responsible for content published to your accounts and for complying with each platform’s rules.

You can disconnect an Integration at any time from your profile settings, which removes the stored access tokens.

10.Plans, Credits & billing

• Paid plans and add-ons are billed as described in your subscription or order. Fees are stated exclusive of any taxes, which you are responsible for where applicable.
• Credits and allowances apply to the billing period described in your plan and, unless your plan states otherwise, do not roll over.
• Unless stated otherwise, fees are non-refundable once the corresponding work has begun.
• Card payments are handled by our payment processor, Paystack, a PCI-DSS Level 1 certified provider. We do not store your full card details.
• If a payment fails or an account is overdue, we may suspend the Service until amounts due are paid.

See our Privacy Policy for how billing data is handled.

11.Confidentiality

Each party may receive confidential information from the other. Both parties agree to keep such information confidential, to use it only to perform under these Terms, and to protect it with at least reasonable care — except where disclosure is required by law, and provided the receiving party gives notice where lawfully permitted.

12.Service availability & support

We provide the Service on a best-effort basis. This version does not include a formal service-level agreement (SLA) or uptime guarantee. We aim to announce planned maintenance at least 48 hours in advance where practical, and to keep unplanned downtime short.

Support is provided by email at contact@thegoodpicture.com. We aim to acknowledge requests promptly during business hours.

13.Warranties & disclaimers

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI-assisted output will be accurate or fit for your purpose. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

14.Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, data, business, or goodwill, however caused and under any theory of liability, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the total fees you paid us in the twelve months preceding the event giving rise to the claim, or (b) USD 100.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

15.Indemnification

Each party will defend and indemnify the other against third-party claims, losses, and reasonable costs (including reasonable legal fees) arising from its own breach of these Terms or its unlawful or infringing acts in connection with the Service. This is conditioned on the indemnified party giving prompt notice, reasonable cooperation, and control of the defence to the indemnifying party.

16.Term & termination

These Terms apply while you use the Service. Either party may terminate for convenience with 30 days’ written notice. Either party may terminate immediately for the other’s material breach that is not cured within 15 days of notice, or where required by law.

After termination you may export Your Content for 30 days, after which it is deleted in line with our Privacy Policy and Data Deletion page. Fees already due remain payable. Provisions that by their nature should survive (including IP, confidentiality, disclaimers, liability limits, and governing law) will continue to apply.

17.Suspension

We may suspend your access, in whole or in part, if we reasonably believe it is necessary to protect the Service or other users — for example for a security risk, non-payment, or a suspected breach of the Acceptable Use section. We will aim to give notice and restore access once the cause is resolved.

18.Changes to the Service or these Terms

We may update these Terms from time to time. For material changes we will give notice (for example by email or in-app) and update the version and effective date above before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree to a change, stop using the Service before it takes effect.

19.Governing law & disputes

These Terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute through good-faith negotiation and, if needed, mediation.

If a dispute remains unresolved, it will be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

20.General

• Entire agreement. These Terms, together with any order or plan and the policies they reference, are the entire agreement between the parties and supersede prior discussions on their subject matter.
• Severability. If any provision is held unenforceable, the rest remains in effect and the provision is applied to the maximum extent permitted.
• Waiver. A failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. We give notices by email or in-app; you give notices to us at contact@thegoodpicture.com.
• No third-party beneficiaries. These Terms do not create rights for anyone who is not a party to them.
• Export & sanctions. You represent that you are not subject to sanctions that would prohibit your use of the Service, and you will comply with applicable export-control and sanctions laws.
• Relationship. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.

21.Contact

Questions about these Terms? Contact us at contact@thegoodpicture.com.